Question 1

What does a real estate transaction coordinator do?

Accepted Answer

A transaction coordinator (TC) streamlines the administrative backend of a real estate property under contract by handling paperwork, deadlines, scheduling, and communication between all relevant parties through closing (and beyond).

Question 2

Who hires a Transaction Coordinator?

Accepted Answer

A Transaction Coordinator is typically hired by a real estate agent typically when a property goes under contract to manage the administrative closing responsbilities.

Question 3

How does SmoothTC compare to other transaction coordinators?

Accepted Answer

Because SmoothTC was built by a realtor who wanted to maximize time for business growth, it’s designed to take on the greatest possible share of transaction responsibilities within legal and fiduciary parameters by: 
providing thorough, comprehensive email communications with all relevant parties;
managing post-contract document execution;
initiating group SMS messaging among the realtor, client, and other key participants;
offering a secure, realtor-branded portal for agents and clients that houses all documents, transaction communications, and important contacts;
+ much more.

For a list of our transaction packages with a full service list, please click here.

Question 4

How does a real estate agent get started with SmoothTC?

Accepted Answer

If you are a licensed real estate agent ready to move forward with SmoothTC, you can either:

Register as a VIP Client. Provide your information to SmoothTC prior to transacting by registering as a VIP Client for the fastest turnaround time when you are ready to transact and earn 10 Loyalty points towards savings on future transactions (100 points = 50% off a transaction of your choosing).
Submit Transaction to SmoothTC. Submit your transaction by completing our transaction form, and SmoothTC will register you as VIP along the way.

Question 5

At what stage of the transaction does an agent open a new file with SmoothTC?

Accepted Answer

Agents should make it a standard practice to go directly to the SmoothTC website and submit a new transaction as soon as they have a signed/bound contract.

Question 6

What does a real estate transaction coordinator not do?

Accepted Answer

A transaction coordinator provides administrative support, not licensed real estate representation. SmoothTC does not negotiate transaction terms, choose strategy for the agent or client, provide legal or tax advice, make licensed real estate decisions, or represent a buyer or seller. When SmoothTC assists with agent-directed forms or post-contract documents, the agent provides the terms and remains responsible for reviewing and approving the content before it is sent or executed.

Question 7

What is the difference between a transaction coordinator and a virtual assistant?

Accepted Answer

A transaction coordinator is a specialized professional whose sole focus is  managing real estate transactions from contract to close who does not need to be micromanaged; whereas, a virtual assistant is a generalized professional who operates under the direction of a manager or superior, usually on a broader scale related to general administrative support, marketing, database work, and/or scheduling. A transaction coordinator will automatically start managing deadlines, documents, communication, inspections, title work, lender and appraisal follow-up, broker paperwork, and closing coordination when a file is received without having to be trained or directed. Virtual assistants will need direction. SmoothTC is built specifically around real estate transaction coordination rather than general virtual assistance.

Question 8

Does SmoothTC serve real estate agents throughout Tennessee?

Accepted Answer

Yes. SmoothTC serves real estate agents throughout Tennessee, including Greater Nashville. Because transaction coordination is handled through secure digital systems, email, SMS, portals, and online document workflows, SmoothTC can support agents across the state without requiring the transaction to be located near the SmoothTC office.

Question 9

When should a real estate agent hire a transaction coordinator?

Accepted Answer

A real estate agent can benefit from a transaction coordinator whenever contract-to-close administration begins taking time away from clients, lead generation, negotiations, or other licensed responsibilities. An agent does not need to reach a specific transaction volume before outsourcing administrative coordination. With SmoothTC, an individual contract-to-close file should be submitted as soon as the agent has a signed and bound contract so the transaction timeline, deadlines, communication, and compliance workflow can be set up promptly.

Real Estate Transaction Coordinator FAQ for Tennessee Agents

Find answers to common questions Tennessee real estate agents have about transaction coordinators, contract-to-close services, pricing, compliance support, onboarding, security, and working with SmoothTC.

Frequently asked questions