Objections Agents Should Rethink Before Hiring a TC
- Sarah Bates
- Aug 11
- 10 min read
Updated: Aug 14
Many real estate agents operate under the false assumption that hiring a Transaction Coordinator is only for top producers closing 2+ deals a month. In reality, it’s often the support of a skilled TC or admin that helps agents become top producers in the first place. If you're weighing whether to bring a TC into your business, here are some common objections you shouldn't let stand in your way.
DISCLAIMER: This content is based solely on the services and pricing structure of SmoothTC. Not all Transaction Coordinators offer the same pricing, level of service, communication, or contract-to-close support. Agents should not rely on this information as a general representation of all TC services. A thorough review of each TC’s offerings—including service scope, pricing, and client reviews—is strongly recommended before making a hiring decision.
Objection: “It's is too expensive.”
Agents who say hiring a TC is too expensive often aren’t making a numbers-based decision grounded in the guaranteed income from the deal in front of them. Instead, they’re responding in fear of not getting another deal and subconsciously guarding every dollar. But here’s the reality:
If your commission on a transaction is more than $2,500, hiring a Transaction Coordinator isn’t too expensive—it’s a smart business decision.
Take a look at how the numbers break down:
Agent Commission % | Agent Commission $ | TC Fee % of Agent Commission* |
3% of $250,000 | $7,500 | 6.5% |
3% of $500,000 | $15,000 | 3.25% |
3% of $840,000 | $25,200 | 1.94% |
*SmoothTC transaction fee of $500 for a Buyer Transaction is used to calculate percentage.
At SmoothTC, your Transaction Coordinator handles 90% of contract-to-close responsibilities for generally a flat rate of $500 or less*. You save an average of 20 hours per file, freeing you to focus on income-generating work while providing exceptional customer service that you need for repeat and referral business.
Re-investing the time a TC saves you per transaction into income-generating activities like sales or other business ventures makes you more money than you spend...by far.
Objection: “I don’t do enough deals to need one.”
The decision to hire a Transaction Coordinator shouldn’t be based on low transaction volume. In fact, agents with fewer deals often benefit the most from hiring a TC. Why? Because fewer transactions usually mean less hands-on practice with the intricate details from contract-to-close—and that’s exactly where a knowledgeable TC adds real value.
When you’re building your sphere, every client interaction needs to feel like a five-star experience to generate referrals and repeat business. That’s why SmoothTC doesn’t just keep your transaction on track—we help you shine. We even request your clients leave you an online review —twice—after closing, so your reputation grows as consistently as your business.
Deliver more meaningful attention to your clients without juggling your checklist and earn that 5-star review ★★★★★.
Work smarter, not harder.
Objection: “I don’t trust a TC to do as good of a job as me."
That’s a fair concern—this is your business, and you’ve worked hard to build your reputation. Any Transaction Coordinator you consider hiring should welcome your questions and earn your trust through clear communication and proven results.
But when it comes to contract-to-close coordination: SmoothTC will enhance your business because our sole company focus is transaction management.
How We Enhance Our Agents Business
Tailored Email Communications to Each Transaction Participant with all Needed Information & Documents;
Scheduling of Inspections and other Relevant Appointments;
Group SMS chats with relevant Transaction Participants;
SMS and Email Reminders to Agent for Important Dates and Deadlines;
Secure Agent Portal to View:
All open (and closed) transactions submitted to SmoothTC;
Full list of important dates and deadlines;
Complete list of all transaction participants with contact information;
All tasks TC is working on and/or has completed;
Copies of important emails sent to each transaction participant;
Copies of all contract files including Transaction Files (like HOA docs, Home Warranty, etc);
List of all transaction Participants with full contact info;
+ More
Secure Client Portal for each Client that Stores all Contract Documents, Contract Participants, Email Communications + More;
Calendar Invitations for Important Dates like Closing & Possession Date (if different than Closing);
Milestone and Deadline Tracking with Date Calculations for All Performance Dates to include Inspection and Resolution Deadlines;
Post-Document Execution with File Management & Broker Compliance.
SmoothTC supports agents who want to elevate their client service, scale their business, and stay focused on the negotiations and in-person client interactions. We offer leading technology formulated with proven processes based on our knowledge and experience gleaned from current and consistent transaction volume.
Objection: “I’m still responsible if my TC messes up."
Yes, you are still responsible for your transactions. Your name is on the line. Your license is on the line. And that’s exactly why you shouldn’t be the only set of eyes on a file.
Industry data shows on average, TC's reduce the risk of errors by 80%, saving time and money by reducing the need for rework.
Two sets of trained eyes are always better than one—especially when one of them is fully dedicated to deadlines, compliance, and paperwork accuracy.
Objection: “I don’t want my clients feeling like I'm passing them off.”
Agents who raise this objection often fear a TC will take the reins from contract to close acting as a secondary co-agent. But that’s not the case. A TC provides administrative transaction support, not client representation.
Here's a better comparison:
Seller's don't feel “passed off” when you hire a professional photographer to showcase their home. They expect you to bring in the right professionals to deliver a high-quality experience—and that’s exactly what hiring SmoothTC does.
What SmoothTC Handles for Agents
Communication.
✓ Consistent, proactive communication throughout entire transaction with your experienced TC;
✓ Introduction emails to all parties (co-op, title, lender, clients) involved in the transaction with respective documents & pertinent info;
✓ Initial email to Agent with full transaction summary and pending status items;
✓ Secure Agent and Client Portal where all transaction tasks, documents, and participants are securely stored;
✓ Separate group SMS chats with the Agent for Clients, Cooperating Agents, and any other transaction participants the TC communicates with via SMS;
✓ SMS & e-mail reminders for important dates and deadlines;
✓ Calendar reminders of important dates;
✓ Summary of key dates and transaction info;
✓ Summary and Milestone updates to Agent & Clients;
✓ Agent copied on all email communication;
✓ Key information provided to clients at every milestone: loan application, appraisal, inspection, closing prep;
✓Assist and support any transaction requests from any party in the sale.
Documents and Broker Compliance.
✓ TC will ensure that all required documents for broker compliance are fully executed, signed, and dated;
✓ TC will organize and label documents (i.e. Dotloop docs and folders);
✓ Create and complete pending file (i.e. TransactionDesk);
✓ Review all pending documents and retrieve any missing signatures and make any corrections under agent direction;
✓ Write, execute, and distribute any TAR forms under agent direction throughout sale;
✓ Expedite signatures by notifying clients and agent when documents need signature;
✓ Continuously upload docs and monitor compliance;
✓ Confirm receipt of earnest money and upload copy for compliance;
✓ Complete and submit closing compliance paperwork to brokerage.
Inspections.
✓ Provide your inspector recommendations to buyer clients when applicable;
✓ Schedule inspections as requested;
✓ Provide informational email to buyers and sellers on what to expect with inspections;
✓ Ensure inspection reports are paid for and timely received;
✓ Write Repair Amendments or Notification under agent direction when applicable;
✓ Storing any repair receipts provided by the Sellers.
Deadlines & Tracking.
✓ All contingencies labeled in summary;
✓ TC continually monitors, follows up, and provides updates on all deadlines and contingencies;
✓Reminders to Agent prior to all deadlines;
✓ Support for any added contingencies/special stipulations;
Financing.
✓ Introduction to lender with all necessary documents;
✓ Verify and notify parties loan application made and credit report ordered;
✓ Support any questions or requests from lender;
✓ Confirm appraisal due date and follow up;
✓ Confirm appraisal ordered and paid for;
✓ Confirm appraisal received, support follow up plan if appraisal is low or requires repairs;
✓ Ensure lender is on track for loan approval, CD release, CTC and closing date.
Title.
✓ Send contracts and all needed info (commission, HOA etc.);
✓ Ensure title work and loan payoffs on track;
✓ Before closing check in's with the appropriate parties;
✓ Complete Qualia requests; answer/support/any questions from title;
✓ Assist Title with any required forms to be completed and signed by Clients;
✓ Request and review ALTA for accuracy;
✓ Connect multiple title companies when transactions are contingent on other sales.
Additional Coordination.
✓ Coordinate final walk throughs, notify parties, and notify Agent;
✓ Coordinate closing time and send to Agent;
✓ Gather and provide utility information;
✓ Provide information regarding closing including: utilities, location and time of closing, what to bring and what to expect at closing;
✓ Order Home Warranties;
✓ Request and store detailed HOA information and documents when applicable;
✓ Coordinate and notify any other appointments as needed.
What Agents Provide to Clients that Matters the Most (NAR 2025)
According to the 2025 NAR Home Buyers and Sellers Generational Trends Report, these were the benefits provided by real estate agents that mattered to the most to Clients:
Buyers
Helped buyer understand the process
Pointed out unnoticed features/faults with property
Negotiated better sales contract terms
Provided a better list of service providers (e.g. home inspector)
Improved buyer's knowledge of search areas
Negotiated a better price
Shortened buyer's home search
Provided better list of mortgage lenders
Expanded buyer's search area
Narrowed buyer's search area
Sellers
Help seller market home to potential buyers
Help price home competitively
Help sell the home within specific timeframe
Help seller find ways to fix up home to sell it for more
Help find a buyer for home
Help with negotiation and dealing with buyers
Help with paperwork/inspections/preparing for settlement
SmoothTC frees you up to focus on the parts of the transaction that matter the most: strategy, negotiation, and relationship building without the administrative hassle. You’re the trusted advisor—we just make sure every “i” is dotted and every “t” is crossed.
Objection: “I need to be busier before I hire a TC.”
Agents should have a Transaction Coordinator lined up before they get busy. Getting new clients is hard enough—not being prepared to serve them can be devastating. That’s why SmoothTC allows agents to register as a VIP Client in advance. Your information stays on file so when the time comes, you're ready to plug in support without missing a beat.
According to the 2025 NAR Home Buyers and Sellers Generational Trends Report, two of the top three agents skills that were deemed very important to clients were knowledge of the purchase process and responsiveness.
Delivering both consistently is difficult when you’re juggling multiple tasks with limited knowledge or support. But with SmoothTC, you’re not alone. We provide step-by-step guidance to your clients, and we respond promptly on your behalf—even if it’s just to confirm receipt while we await your reply. That’s how we help you stay professional, responsive, and present.
You won’t always know when the next client will call—or how many will come at once. That’s why we encourage agents to register as a VIP Client now and transact on-demand when needed.
Scale intentionally. Not reactively.
Objection: “I already have a system that works.”
Sometimes “control” is really code for “comfort.” You’ve already built a process that gets results. But if you’re still chasing signatures, tracking deadlines, and requesting documents from the other side, you’re spending valuable time on work that doesn’t require you.
For generally less than 5% of your commission income, you can enhance every part of your system—keeping the client-facing work only you can do, like negotiations and relationship-building—while SmoothTC handles the administrative side with precision, speed, and advanced tools.
Objection: “I don't want to lose control.”
When an Agent says, "I don’t want to lose control," they’re often placing too much emphasis on tasks that are low-value, time-consuming, and not the best use of their skillset. In reality, SmoothTC gives Agents more control by freeing up their time, energy, and mental bandwidth to focus on the tasks that matters most.
By hiring a TC, you're not losing control—you’re gaining capacity. You’re choosing to out-source the menial tasks to focus on the actual work that makes you a valued real estate agent.
Here are some of our guarantees:
🔹 You will not be out of the loop.
Our agents are never without the details: you are always included in every communication whether it be email or Group SMS. There are never any surprises.
🔹 You won’t need to redo our work to trust it.
At SmoothTC, accuracy isn’t something you have to double-check—it’s built into everything we do. Our system gives you clear, transparent oversight so you always know exactly where each file stands, without digging through the details. We exist to lighten your load, not add to it—freeing you to focus on clients, closings, and growth, while we keep your contract moving smoothly to the finish line.
🔹 You will not suffer reputation damage.
Your reputation is everything—and we treat it like it’s our own. That’s why at SmoothTC, every system we use is built to protect it. We’ve invested in advanced technology that eliminates oversights, tracks every deadline, and sends timely email and SMS reminders so nothing slips through the cracks. Yes, your name is on the line—but so is ours. And protecting both isn’t just our priority—it’s our promise.
🔹 You don't need to know how to work with at TC.
Working with SmoothTC is plug-and-play—no training, no overthinking, no extra steps. Our process is built so you can jump in the moment you have a transaction. Simply register as a VIP Client or send us your contract, and we handle everything from there. You focus on the deal—we’ll handle the details.
🔹 You will not lose oversight on deadlines or tasks.
SmoothTC sends both manual and automated email and SMS alerts for every critical deadline, so nothing slips past us. And if you ever want to take a closer look, your secure Agent Portal gives you real-time access to every task, deadline, contract date and document —showing exactly what’s in progress and what’s already completed.
You can trust SmoothTC with Your Business.
Don’t just take our word for it—see what agents and their clients are saying. Our Google reviews speak for themselves, showcasing the trust, professionalism, and care we bring to every transaction.
Ready to Get Started?
You can register as a VIP Client to securely provide your information in advance—earning 10 loyalty points just for signing up—or you can start a new transaction or schedule a meeting.
Meet the Author
Sarah Bates is a Transaction Coordinator with a strong foundation in real property and transaction management. She holds a B.A. in English/Pre-Law from the University of Tennessee at Chattanooga and earned her Juris Doctorate from the Nashville School of Law, earning her the nickname of “a TC with a JD”.
She began her real estate journey as an Office Manager for a boutique brokerage, where she quickly applied her legal education and attention to detail to real estate transactions. In 2023, Sarah completed advanced professional training from the Transaction Coordinator Academy, solidifying her expertise in real estate transaction management.
Today, she serves as a Transaction Coordinator at SmoothTC with five years experience in the industry, specializing in managing transaction details, deadlines, and brokerage compliance for real estate agents. Her legal education, combined with hands-on experience, makes her a trusted resource for agents seeking smooth, accurate, and efficient closings.
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